Refund Policy

1. The short version

• Changed your mind? Ask within 7 days of buying and we return the full amount. No explanation is needed.
• Product faulty or different from its description? Tell us within 30 days of finding the problem. We fix it, or refund you in full if we cannot.
• Want to end a subscription? Cancel whenever you like. Charges stop, and access continues to the end of the period already paid.
• Charged in error or twice? Tell us at any time and the wrong charge is refunded in full.

Each product’s checkout page shows its own conditions, including whether it is a single payment or a subscription and the billing cycle. When the checkout page gives you better conditions than this policy, the checkout page prevails.

2. The 7-day refund

For 7 days from the day your payment is confirmed, you may request a complete refund. The rule covers single-payment products and the first charge of a subscription.

The whole amount paid is returned. When the refund is issued, access to the product is closed.

3. Extended guarantees

Certain products carry a guarantee longer than 7 days, such as 14 or 30 days. If so, the product page and the checkout say it clearly and list the conditions.

An extended guarantee comes on top of the 7-day refund. It never takes its place. Any request received in the first 7 days is handled under section 2.

4. If something is wrong with the product

After the first 7 days, you can still request a refund when the product fails to work as described, when content that was promised is missing, or when you cannot get access and we do not manage to solve it.

Report the problem within 30 days of discovering it. From your report, we have up to 30 days to repair it. If the repair does not happen, the choice is yours: a complete refund, or another product of equal value.

5. Cancelling a subscription

How to do it

Email gss-digital.support@gmail.com from the address you bought with. Where a product has account settings, you can cancel there as well. You get an email confirming the cancellation, and from then on nothing more is charged.

The period in progress

Access stays open until the period you paid for ends. Except in the cases of sections 2 and 4, a period that has already started is not refunded in part, since the product stayed available for you to use.

Renewal charges

A reminder email goes out before each yearly renewal. If a renewal is charged after you cancelled, or without the reminder, let us know and the charge is returned in full.

6. Requesting a refund

1. Email gss-digital.support@gmail.com.
2. Include the product name, the purchase date and the email address used at checkout. The order number helps if you have it.
3. You may say why you are asking. During the 7-day period this is optional, though it helps us get better.
4. We normally reply within one business day with the outcome and, when the refund is approved, the date it will be issued.

7. When the money arrives

The refund is returned to the payment method used for the purchase and in the same currency. An approved refund is passed to our payment provider within 3 business days.

For card payments, the amount normally shows on your statement 5 to 10 business days later, according to your bank or card issuer. Other payment methods depend on the provider concerned. We have no control over that last stage, or over exchange-rate differences your bank may apply.

8. Requests we may refuse

Leaving aside sections 2 and 4, a refund may be refused in these situations:

• The same person buys and requests refunds again and again
• There are signs of fraud, of a payment method used without the holder’s consent, or of access shared with other people
• The account was closed for breaking the Terms of Service
• Product content was copied or passed on to others

A refusal is always sent in writing together with the reason. To have it reviewed, simply reply to that email.

9. Chargebacks and bank disputes

If a charge looks wrong, contact us at gss-digital.support@gmail.com before going to your bank. A dispute opened with a bank or card issuer can run for weeks, so writing to us is normally the quicker route to your money.

While a bank dispute is open, access to the product concerned may be paused until it is decided.

10. Consumer law

The rights in this policy are additional to those the consumer law of your place of residence gives you. In some countries, consumers have a legal period in which they can withdraw from an online purchase. Whenever that law is more generous than this policy, the law is what counts.

11. Updates and contact

This policy may be revised, and the date at the top marks the current version. A revision has no effect on earlier purchases: every purchase follows the policy that was online on the day it was made.

Refund requests and questions about this policy go to: